IT Service Desk

Compensation

: $47,640.00 - $81,810.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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RESPONSIBILITIES:

Kforce has a client in search of a talented IT Service Desk in San Antonio, TX. Key Tasks:
  • Updates the subservicing testing procedures with the most current State and Federal requirements including compliance testing methodologies to ensure operations is continually improving and compliant
  • Samples critical, medium, and higher risk controls and publishes findings to senior leadership as a Quality Assurance finding
  • Manages deliverables on compliance and internal business projects providing timely and accurate updates as required to stakeholders
  • Ensures documents and records are appropriately maintained; Required to document any compliance, or legal requirements for servicing loans
  • Performs root cause analysis and resolution
  • Identifies and manages existing and emerging risks that stem from business activities and the job role
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
  • Follows written risk and compliance policies and procedures for business activities


Job Requirements:

REQUIREMENTS:

Top Tech Tools Preferred Using/Exposure:
  • SNOW or other Enterprise Incident management tools
  • Active Directory
  • OS Certification or equivalent Course taken
  • Writing skills
  • Speaking (Proficiency in English)
Top Skills Required and Preferred:
  • A+ Certification
  • Network + Certification
  • Corresponding Bachelor of Information Systems degree if no certifications have been acquired
Specific Hour Structure:
  • Monday - Friday 6:00am - 12am
  • Saturday 7:00am - 1:00pm
  • Be available on-call
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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